Many items can be returned within 30 days of delivery and are eligible for a refund. Some items are treated differently. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.

Standard Return

1. Please contact Support to begin the return and we will walk you through the process.
2. In certain cases, such as defective, damaged or wrong items, you may be required to provide evidence of the issue, such as a photo.
3. If you are required to return an item, you may be responsible for paying the return shipping costs.
4. If you are shipping an item over £100, you should consider using a traceable shipping service or purchasing shipping insurance.
5. Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
6. Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.

Cancellations

1. 24-HoursOrder Cancellation

Many items are subject to an 24 hours no penalty cancellation period. You have up to 24 hours after purchase to cancel the order via support@bollbii.com
After this you will not be able to cancel your order.

2. Cancellation Windows

After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items.

3. Unshippedorder Cancellation

If you want to cancel the order which has not yet to be shipped out from the warehouse, please kindly contact us via support@bollbii.com if you insist with the idea, we will charge the 10% cancellation fee.

(Order with tracking number are not apply with this clause.) 

Refund Exceptions

Absence special circumstances, the following items are non-refundable:

1. Household Supplies, such as cleaning supplies, toilet paper and more, cannot be returned and are not eligible for a refund.
2. Personal Care Items, such as toothpaste, shampoos, deodorants, feminine hygiene products, soaps, cannot be returned and are not eligible for a refund.
3. Items or Services Covered by Merchant Policies. Certain merchants handle issues, returns or refunds in accordance with their own policies. If you are unable to resolve an issue with a merchant under its policies, you may report the problem to us and we will try to resolve it.

Warranty：

This warranty only covers manufacturing defects and does not cover:

-Damage caused by accident

-Improper care

-Normal wear and tear

-Break down of colors and materials due to sun exposure

-After-market modifications

-No returns/exchanges for products with water exposure will be accepted.

Refund Policy:

1. If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund. (Pleaserefer to “standard return”)
2. If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
3. Shipping costs are non-refundable. If you receive a refund, the shipping cost should be deducted form your refund.